He accuses Ticketmaster of stealing his Justin Bieber tickets

  • The user went to a recording on the social network to exhibit the practices that he described as theft from the company.

  • He explains that he went to a distribution center of the brand to seek help but they did not give him a solution.

  • This complaint against Ticketmaster is not the first to be recorded on social networks.

Complaints on social networks have become part of the content that Internet users share on a daily basis. This is the case of a Ticketmaster client who exposed the firm in his TikTok account for allegedly stealing his Justin Bieber concert tickets.

The use of digital platforms today has changed and it is that many people are in them to recreate, educate themselves, or many times even denounce some eventuality that happens to them in their day to day and if it is with a brand that they are better consumers.

All this is due to the scope of these platforms today, where according to a recent report by We Are Social and Hootsuite, details that there are currently 4,620 million network users worldwide, which represents a year-on-year growth of more than 10 percent. Also, the number of social media users now equals more than 58 percent of the world’s total population.

He accuses Ticketmaster of stealing his Justin Bieber tickets

A tiktoker identified as @SoyHectorLee shared with his digital community that the ticket company canceled his purchase of tickets for Justin Bieber’s concert, after having already charged them months ago.

The Internet user went to a recording on the social network to exhibit the practices that he described as theft from the company.

“A few days ago I realized that Ticketmaster inexplicably canceled my tickets,” says the tiktoker in the video showing the message he received from the ticket company.

He also explains that he went to a brand distribution center to seek help on his case and was told that they could do “nothing”.

“Ticketmaster does not have a telephone and they only give him an email where I wrote 20 thousand times but nobody answers me”he says in part of his recording.

The consumer also explains that one of the company’s workers told him that he is not the first person who has reported the same cancellation of his tickets for said concert.

“It’s almost five thousand pesos and now I wonder what I have to do, because nobody answers me, you can’t send DM on Instagram, you can only tag them on Twitter and I haven’t had any response,” he adds.

@soyhectorleeI never thought this would happen to me♬ original sound – HECTOR LEE 🔥

This complaint against Ticketmaster is not the first to be registered on social networks, since in past months several people complained that the company canceled their tickets for the concerts of Coldplay and other events that have been registered in the country and for which the company was responsible for selling the tickets.

As also in recent months, Ticketmaster has been singled out on several occasions, either for non-failures in refund policies, or for some promotions that do not end up being applied as mentioned in the portals of the page or those of OCESA.

So far, the brand has not issued any statement in this regard and users have not clarified whether the problem has already been solved.

This only reflects the opinion of the consumer and the conversation that it generates in the digital pulse, Therefore, Merca 2.0 requested the position of the brand in order to tell both versions of the story.; however, so far it has not been received. The note will be updated in case of a response.

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He accuses Ticketmaster of stealing his Justin Bieber tickets


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